Refund Policy

📋 Overview

At Apex Digital, we are committed to delivering high-quality websites and ensuring complete customer satisfaction. We understand that circumstances can change, and we have designed our refund policy to be fair and transparent for all parties.

Please read this policy carefully before making a purchase. By purchasing our services, you agree to the terms outlined here.

✅ Eligible for Refund

You are eligible for a refund in the following circumstances:

• ✓ You request a cancellation within 7 days of purchase and work has not yet started
• ✓ We fail to deliver the agreed service within the promised timeline (after accounting for content delays from the client)
• ✓ The delivered website significantly deviates from the agreed scope of work
• ✓ A technical error on our part results in duplicate billing or incorrect charges
• ✓ We are unable to deliver the service due to internal limitations or resource unavailability

❌ Not Eligible for Refund

Refunds will not be issued in the following situations:

• ✗ The website has been delivered and approved (or deemed approved after 7 days without feedback)
• ✗ Work is in progress and more than 50% of development is complete
• ✗ Dissatisfaction due to reasons outside our scope (e.g. business decisions, change of plans)
• ✗ Domain name and hosting charges (these are non-refundable as they are third-party costs)
• ✗ GST paid on the purchase (non-refundable as per Indian tax law)
• ✗ Renewal fees paid for an active service period
• ✗ Delays caused by the client failing to provide content or approvals on time
• ✗ Change of mind after work has commenced

🔄 Partial Refunds

In cases where work has started but is not yet complete, we evaluate refund eligibility on a case-by-case basis. The refund amount will be calculated based on the percentage of work completed at the time of the cancellation request.

For example: if 40% of the work is complete, you may be eligible for a refund of up to 60% of the service fee (excluding domain, hosting, and GST).

Partial refund decisions are made by our management team and communicated within 5 working days of your request.

📝 How to Request a Refund

Follow these simple steps to submit a refund request:

💳 Refund Method

All approved refunds are processed to the original payment method used at the time of purchase:

• • Credit/Debit card payments: refunded to the same card (3–7 working days)
• • UPI payments: refunded to the source UPI account (1–3 working days)
• • Net banking: refunded to the originating bank account (5–10 working days)

We do not issue refunds in cash or to a different payment method than the one used for the original purchase.